Rose has a solid foundation in Information Technology and over 15 years of experience in the BPO industry. As a consistent scholar from high school through college, she laid the groundwork for her successful career. She began as a dedicated agent handling customer calls and became a high-impact Subject Matter Expert and Team Leader. Her journey was a testament to hard work and passion, as she led a pioneering sales and retention team that grew their account to an impressive 200 headcount.
As a Lean-certified professional, she was recognized as the Top Team Leader of 2023, highlighting her commitment to excellence and efficiency. Her leadership skills included managing diverse teams of 15-20 agents and empowering them to thrive in a fast-paced environment.
Beyond her career, she is deeply committed to giving back, actively participating in outreach programs for indigenous communities in the Philippines. Balancing her successful career with her role as a devoted spouse and mother of three, she continuously upskills to stay ahead in an ever-evolving world.
With a belief in the power of passion and perseverance, Rose is always ready to take on new challenges that make a difference!
